Shipping Policy

Shipping Policy - Valentine-beauty

At Valentine-beauty, we believe the luxury of our perfumes, colognes, couture makeup, and professional tools should extend to every step of your journey—including seamless, complimentary delivery to your doorstep. We’re proud to offer global free shipping on all orders, with no minimum purchase required. Whether you’re receiving a signature fragrance from Paris, a couture makeup palette from New York, or professional brushes from London, we ensure your luxury items arrive safely, beautifully, and without any hidden fees. Below, discover the details of our shipping process, crafted to honor the elegance of our brand.

1. Shipping Eligibility & Coverage

  • Global Free Shipping Guarantee: Our complimentary standard shipping applies to every order, regardless of your location—from major cities to remote destinations across North America, Europe, Asia, Australia, and beyond. There are no regional restrictions, surcharges, or minimum spend requirements; the price you see at checkout (in USD) is the full cost of your luxury beauty products, with zero additional shipping fees.
  • Premium Shipping Experience: Every Valentine-beauty order is packed with meticulous care to protect your high-value items:
    • Fragrance bottles are wrapped in satin padding and placed in shock-resistant boxes to prevent breakage.
    • Couture makeup palettes and tools are secured with custom inserts to avoid damage during transit.
    • All packages feature the Valentine-beauty embossed logo and elegant packaging, making every delivery feel like a special occasion.

2. Order Processing Time

To ensure the freshness and quality of our luxury products (especially fragrances and makeup, which require careful handling), we process orders with precision:
  • Standard Processing: Most orders are processed within 1–3 business days (Monday–Friday, excluding major holidays such as Christmas, New Year’s Day, Thanksgiving, and Easter). This includes verifying your order, inspecting products for perfection, and preparing your luxury packaging.
  • Processing Delays: Occasional delays may occur for limited-edition collections, personalized items (e.g., engraved fragrance bottles), or during peak shopping periods (e.g., holiday seasons, new product launches). If your order will take longer than 3 business days to process, we’ll notify you via email with a detailed timeline—keeping you informed with the same transparency we uphold in all our interactions.

3. Estimated Delivery Times

Delivery times vary by destination, but we strive to get your Valentine-beauty essentials to you as promptly as possible while ensuring safe transit. Below are general guidelines for standard free shipping (note: these are estimates—actual times may be affected by customs processing, local carrier efficiency, or remote locations):
  • North America: 3–7 business days after processing (delivered via DHL, UPS, or USPS Priority Mail).
  • Europe: 5–10 business days after processing (delivered via DHL Express or Royal Mail Special Delivery).
  • Asia Pacific: 7–14 business days after processing (delivered via DHL or SF Express).
  • Australia & New Zealand: 6–12 business days after processing (delivered via Australia Post Express or DHL).
  • Rest of World: 10–20 business days after processing (delivered via trusted international couriers with signature confirmation).

4. Order Tracking

We want you to anticipate your Valentine-beauty delivery with excitement, not uncertainty. Once your order ships, you’ll receive a Shipping Confirmation email with:
  • A unique tracking number (specific to your order).
  • A direct link to the courier’s tracking portal (e.g., DHL Tracking, UPS Tracking) where you can monitor real-time updates:
    • “In Transit”: Your package is on its way to you.
    • “Out for Delivery”: Your luxury items will arrive the same day.
    • “Delivered”: Confirmation that your order has been safely received (signature may be required for high-value orders).
Note: It may take 24–48 hours for the courier’s system to update with tracking information after you receive the confirmation email. If tracking shows no activity after 3 days, contact us at [email protected]—we’ll investigate promptly.

5. Customs, Duties, & Taxes

  • International Orders: While we cover all shipping costs, Valentine-beauty is not responsible for any customs duties, import taxes, or fees imposed by your country’s government. These charges are determined by local customs authorities based on the value of your order and are the sole responsibility of the recipient.
  • Customs Documentation: We include all necessary paperwork (e.g., commercial invoices, product descriptions, and origin certificates) to facilitate smooth clearance. Our documents clearly state “luxury beauty products” with detailed itemizations, ensuring compliance with international regulations. If your local customs office contacts you for additional information, please respond promptly to avoid delivery delays.

6. Address Changes & Missing Deliveries

  • Address Changes: To ensure your luxury items are delivered to the correct location, double-check your shipping address at checkout. We can only modify an address before the order ships (typically within 12 hours of placement). To request a change, email us at [email protected] with your order number and corrected address—we cannot guarantee changes once processing has begun.
  • Missing or Undelivered Orders: If tracking shows “Delivered” but you haven’t received your package:
    1. Check with your local courier first—they may have left the package with a neighbor, in a secure delivery locker, or at a nearby pickup location (signature confirmation is required for orders over $200).
    1. If the courier cannot locate the package, contact us within 7 days of the “Delivered” date with your order number and tracking details. We will investigate and, if necessary, arrange for a replacement or full refund—no hassle, no additional costs.

7. Special Circumstances

  • Lost Packages: If your package is marked “Lost” by the courier, we will issue a full refund or send a replacement (whichever you prefer) once the courier confirms the loss (typically 10–14 days after the estimated delivery date).
  • Damaged Packages: If your order arrives with damage (e.g., broken fragrance bottle, cracked makeup palette), contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We will send a replacement free of charge (with global free shipping) and cover any return costs for the damaged goods—no need to return the item unless requested for quality improvement.
  • Temperature-Sensitive Items: Fragrances and certain makeup formulas (e.g., cream products) are sensitive to extreme temperatures. We avoid shipping during extreme weather conditions (e.g., heatwaves, blizzards) and use insulated packaging for orders to hot or cold regions, ensuring your products arrive in perfect condition.

8. Contact Us for Shipping Inquiries

If you have questions about your order’s shipping status, need help with tracking, or have concerns about delivery, please reach out to our dedicated customer service team at [email protected]. We respond within 2–3 business days and strive to resolve all inquiries with the same elegance and attention to detail that defines our brand.
Thank you for choosing Valentine-beauty—where every shipment is a promise of luxury, care, and timeless beauty.