Refund Policy

Refund Policy - Valentine-beauty

At Valentine-beauty, we stand behind the luxury, quality, and artistry of our perfumes, colognes, couture makeup, and professional tools. We want every purchase to feel like a cherished investment in your personal expression—and if it doesn’t meet your expectations, our refund policy is designed to be fair, transparent, and aligned with the elegance of our brand. Below, we outline the terms, conditions, and steps for requesting a refund, tailored to the unique nature of luxury beauty products.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria—crafted to uphold the integrity of our luxury offerings while respecting your experience:
  • Timing: You must submit a refund request within 60 days of the delivery date. This extended window allows you to explore our products thoughtfully (e.g., test a fragrance’s longevity, assess makeup texture) while ensuring product freshness.
  • Product Condition:
    • Fragrances & Colognes: Must be unopened, sealed, and unsprayed (original cellophane, foil, or shrink-wrap intact). Scent is deeply personal, and opened fragrances cannot be resold due to hygiene, quality, and luxury standards.
    • Couture Makeup: Must be unused, unswatched, and in original packaging (e.g., lipstick bullets unsharpened, eyeshadow palettes with plastic covers intact, foundation pumps unprimed). No signs of wear, product removal, or contamination.
    • Professional Tools: Must be unused, undamaged, and in original packaging (e.g., brush sets unopened, applicators sealed, no hair loss or bent bristles).
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your order confirmation email) or a copy of the receipt. Refunds will only be issued to the original payment method used for the purchase (e.g., credit card, PayPal).
  • Exclusions: The following items are non-refundable unless damaged, defective, or incorrectly sent by us:
    • Opened or used fragrances, makeup, or tools (due to hygiene and quality concerns).
    • Customized or personalized products (e.g., engraved perfume bottles, made-to-order makeup sets).
    • Final sale items (clearly marked “Final Sale” on the product page, including limited-edition collections, discontinued products, or promotional bundles).

2. How to Request a Refund

We’ve streamlined the refund process to reflect the luxury of our brand—simple, respectful, and efficient:
  1. Contact Our Team: Reach out to our dedicated customer service team via email at [email protected] with the subject line “Refund Request ”. Include the following details to ensure a quick response:
    • Your full name (matching the order).
    • Order number.
    • Delivery date.
    • Product name(s) and reason for refund (e.g., “Fragrance scent mismatch” or “Makeup shade does not complement skin tone”).
    • Clear photos of the product(s) and original packaging (to verify unopened/unused condition—required for all requests).
  1. Await Approval: Our team will review your request within 2–3 business days. If approved, we’ll send a luxury pre-paid return label (designed to protect your high-value items during transit) and detailed packaging instructions.
  1. Return the Item: Package the product securely using the original Valentine-beauty packaging (if available)—we recommend retaining all protective materials (satin wraps, padded cases, boxes) to prevent damage. For fragrances, ensure bottles are wrapped in bubble wrap to avoid breakage. Ship the item back to us using the provided label, and retain the tracking number for your records.
  1. Verify & Process Refund: Once we receive and inspect the returned item (typically 3–5 business days after delivery to our facility), we’ll confirm it meets our eligibility criteria. Approved refunds are processed to your original payment method within 5–10 business days.

3. Refund Details & Shipping

  • Refund Amount: Refunds cover the full product price (in USD, as per your order). Original shipping costs are non-refundable unless the return is due to our error (e.g., damaged product, incorrect item sent, or defective formula).
  • Global Free Return Shipping: We offer free return shipping worldwide for eligible refunds—no hidden fees. The pre-paid label provided covers all return costs, reflecting our commitment to a seamless luxury experience.
  • Refund Timing: The time it takes for the refund to appear in your account depends on your payment provider:
    • Credit/debit cards: 5–10 business days (processing times vary by issuer).
    • PayPal: 3–5 business days.
    • Other payment methods (e.g., Apple Pay, Google Pay): 4–7 business days.

4. Special Cases: Damaged, Defective, or Incorrect Items

We understand that luxury products deserve perfection—and we resolve issues with the same urgency and care we put into crafting them:
  • Report the Issue: If you receive a product that is damaged (e.g., broken fragrance bottle, cracked makeup palette), defective (e.g., perfume with altered scent, lipstick that melts, brush with loose bristles), or incorrect (e.g., wrong fragrance, mismatched makeup shade), notify us within 7 days of delivery at [email protected].
  • Required Documentation: Include your order number, clear photos/videos of the issue (e.g., shattered bottle, defective pump, incorrect product label), and a brief description of the problem.
  • Resolution Options: We’ll offer one of the following solutions, tailored to your needs:
    • Full Refund: Processed within 5–10 business days, with no need to return the item (in most cases—we may request return of defective products only for quality improvement).
    • Free Replacement: Ship a new, identical product to you at no cost (global free shipping applies).
    • Exchange: Swap the item for a different scent, shade, or product (e.g., a floral perfume for a woody one), with no additional fees.

5. Canceled Orders

  • Cancellations Before Shipment: Orders can be canceled for a full refund only if we haven’t started processing or shipping them (typically within 12 hours of placing the order). To cancel, email [email protected] with your order number and “Order Cancellation” in the subject line. We’ll confirm cancellation and process the refund within 5–10 business days.
  • Cancellations After Shipment: Once an order has shipped, it cannot be canceled. You’ll need to wait for the item to arrive and then submit a refund request following the steps in Section 2.

6. Refund Denials

We reserve the right to deny a refund request if:
  • The item is returned after the 60-day window.
  • The item is opened, used, swatched, or damaged due to improper handling (e.g., broken fragrance bottle from mishandling, makeup with visible swatches).
  • The original packaging or seals are missing.
  • No valid proof of purchase is provided.
  • The item is a non-refundable product (e.g., opened fragrance, final sale item, customized product) unless defective or incorrect.
If your refund request is denied, our team will email you with a detailed explanation of the reason.

7. Contact Us for Refund Inquiries

If you have questions about the status of your refund, need help submitting a request, or have concerns about our refund policy, please contact our dedicated customer service team at [email protected]. We’ll respond within 2–3 business days and work to resolve any issues promptly—upholding the same level of care that defines Valentine-beauty.
At Valentine-beauty, we believe luxury should be risk-free. Our refund policy is designed to honor your trust while protecting the integrity of our premium products. Thank you for choosing Valentine-beauty—where every purchase is a celebration of your unique beauty.