Privacy Policy

Privacy Policy - Valentine-beauty

At Valentine-beauty, we recognize that your privacy is as precious as the luxury perfumes, colognes, couture makeup, and professional tools we craft. We are committed to protecting the personal information you share with us when browsing our website (Valentine-beauty.com), creating an account, placing orders, or engaging with our customer service team. This Privacy Policy explains what information we collect, how we use, store, and safeguard it, and your rights regarding your personal data—all in alignment with the elegance, trust, and respect that define our brand. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information to deliver personalized luxury experiences, process orders, provide tailored product recommendations, and ensure exceptional customer service. The information we gather falls into two categories: information you provide voluntarily and information collected automatically.

a. Voluntarily Provided Information

This includes data you actively share with us, such as:
  • Account & Order Details: When creating a user account or placing an order, we collect your full name, email address, shipping address, billing address, phone number, and payment information (e.g., credit card details, PayPal account info). Note: We do not store full credit card numbers—payment processing is handled by secure third-party providers (e.g., Stripe, PayPal) that comply with the Payment Card Industry Data Security Standard (PCI DSS).
  • Beauty Preferences & Profile: To deliver personalized recommendations (e.g., fragrance notes that match your taste, makeup shades suited to your skin tone), we may collect information you provide voluntarily, such as skin type, preferred beauty styles (e.g., “natural,” “dramatic”), fragrance preferences (e.g., floral, woody, citrus), and makeup concerns (e.g., “long-wearing,” “vegan-friendly”).
  • Communication Data: When you contact us via email ([email protected]) with questions, product inquiries, returns, or feedback, we collect your message content, contact details, and any order numbers or product information referenced to respond effectively.
  • Mailing List & Marketing Consent: If you subscribe to our luxury newsletter (to receive exclusive offers, new product launches, or beauty tips), we collect your email address. You may opt out of marketing communications at any time via the “unsubscribe” link in our emails or by contacting our team.

b. Automatically Collected Information

When you visit Valentine-beauty.com, we may collect non-identifiable or semi-identifiable data automatically through cookies, web beacons, and server logs—all to enhance your browsing experience and refine our offerings:
  • Device & Browsing Data: Your IP address, browser type (e.g., Chrome, Safari), operating system (e.g., iOS, Windows), device type (e.g., smartphone, laptop), and browsing behavior (e.g., pages visited, products viewed—such as specific perfumes, makeup palettes, or tools—time spent on the site, links clicked, and search queries).
  • Cookie Data: We use cookies (small text files stored on your device) to remember your preferences (e.g., saved items in your cart, shipping address for future orders, beauty profile settings) and analyze website performance. You can disable cookies in your browser settings, but this may limit certain features (e.g., personalized recommendations, saved cart items).

2. How We Use Your Information

We use your personal information only for legitimate, transparent purposes aligned with your interaction with Valentine-beauty—all while upholding the trust of our luxury customers:
  • Process & Fulfill Orders: To verify your purchase, process payment securely, ship your luxury beauty products (e.g., a sealed fragrance bottle, couture makeup palette), and send order updates (e.g., “Order Shipped,” “Delivery Confirmation”).
  • Provide Personalized Experiences: To recommend products tailored to your preferences (e.g., suggesting a floral perfume if you’ve browsed similar scents, or a foundation shade that complements your skin type). We may also use your beauty profile to curate exclusive offers and content that align with your tastes.
  • Deliver Customer Service: To respond to your inquiries (e.g., fragrance usage tips, makeup formula questions, return assistance) and resolve issues efficiently via email ([email protected]).
  • Improve Our Products & Services: To analyze browsing and purchase trends (e.g., which fragrance families are most popular, how customers interact with makeup product pages) and make data-driven improvements to our website, product offerings, and customer experience.
  • Send Marketing Communications: If you’ve consented, we use your email address to send luxury newsletters, new product alerts (e.g., “Our New Couture Lipstick Collection Is Here”), and exclusive offers. We never share your email with third parties for marketing purposes, and you can opt out at any time.
  • Comply with Legal Obligations: To meet legal requirements, such as processing tax documents, responding to valid law enforcement requests, or resolving disputes related to orders.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes—your trust is non-negotiable. We may share your data only with trusted partners who assist us in operating our business, and only to the extent necessary to fulfill their services:
  • Payment Processors: Third-party providers like Stripe, PayPal, or Apple Pay, who handle payment transactions securely. They receive your payment details only to process orders and do not use this data for unrelated purposes.
  • Shipping & Fulfillment Partners: Courier services (e.g., DHL, UPS, USPS) and warehouse providers who pack and ship your luxury products. We share your shipping address and order details to ensure timely, secure delivery (e.g., signature confirmation for high-value orders).
  • Customer Support Tools: Platforms that help us manage emails and resolve customer issues (e.g., Zendesk). These tools have access to your communication history and order info only to support our team in delivering personalized assistance.
  • Analytics Providers: Services like Google Analytics, which help us track website traffic and user behavior. This data is anonymized where possible and used solely to improve our site and product offerings.
We may also share your information if required by law (e.g., to comply with a subpoena) or to protect our rights, property, or the safety of our customers, employees, or the public (e.g., in cases of fraudulent order activity).

4. How We Protect Your Information

As a luxury brand, we hold ourselves to the highest standards of security to safeguard your personal data—just as we protect our premium products:
  • Secure Data Transmission: All data sent between your browser and Valentine-beauty.com (e.g., order details, payment info, beauty profile data) is encrypted using SSL/TLS technology (indicated by the “https://” prefix and padlock icon in your browser).
  • Limited Access: Only authorized Valentine-beauty employees (e.g., customer service teams, order fulfillment staff) and trusted third-party partners have access to your personal information. All team members are trained in data privacy best practices and are required to maintain confidentiality.
  • Payment Security: We never store full credit card numbers. Our payment processors comply with PCI DSS standards, ensuring your financial information is handled with the same level of security as luxury banking services.
  • Data Storage & Retention: We store your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., order history is kept for tax and warranty purposes, beauty profiles are retained unless you request deletion). After that, we securely delete or anonymize the data using industry-standard methods.
While we strive to protect your information, no online system is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected].

5. Your Rights Regarding Your Personal Information

Under applicable privacy laws (e.g., GDPR for EU residents, CCPA for California residents), you have certain rights regarding your personal data—we make it easy to exercise these rights with the same elegance as our customer experience:
  • Access: Request a copy of the personal information we hold about you (e.g., your order history, beauty profile, communication records).
  • Correction: Ask to update or correct inaccurate information (e.g., an outdated shipping address, incorrect skin type in your profile).
  • Deletion: Request the deletion of your personal data (subject to legal exceptions, such as retaining order records for tax compliance).
  • Opt-Out: Unsubscribe from marketing communications at any time via the “unsubscribe” link in our emails or by contacting our team.
  • Data Portability: Request a copy of your data in a structured, machine-readable format (e.g., to transfer to another platform).
To exercise any of these rights, contact us at [email protected] with your full name, email address linked to your account, and a clear description of your request. We will respond within 30 days (or as required by law) and may ask for additional verification to protect your data from unauthorized requests.

6. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms like Instagram or Facebook, payment processors, or shipping carriers). This Privacy Policy does not apply to these external sites—we recommend reviewing their privacy policies before sharing any personal information. Valentine-beauty is not responsible for the privacy practices or content of third-party websites.

7. Children’s Privacy

Valentine-beauty.com is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover we have collected data from a child under 13 without parental consent, we will delete it immediately. Parents or guardians who believe their child has shared information with us can contact us at [email protected] to request removal.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or product offerings (e.g., new beauty profile features). When we make changes, we will revise the “Last Updated” date at the top of this page and post the revised policy on Valentine-beauty.com. Your continued use of our website or services after the update takes effect constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our dedicated team at:
We are committed to addressing your privacy inquiries promptly and transparently—upholding the same level of care and attention that defines every Valentine-beauty product.